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Our
Clients Speak
We want you to know what our clients think of
our work. Here are documented quotes taken
from actual client satisfaction surveys, program effectiveness evaluations,
emails, and letters.* |
Letters to the Founder ...
Here
are some examples of the
letters/emails we
receive from our clients.
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Crafting Strategy and
Setting Goals
One
of our clients, a Fortune 500 worldwide energy
corporation, was seeking to strengthen the
internal operations of a division company.
Top management needed more effective
implementation of the company's strategic plan.
The company had held strategy and planning
meetings in the past, but follow-through was
poorly coordinated, interdepartmental conflicts
flared, competition for scarce resources
heightened, and the company floundered when
attempting to turn strategy into action.
We
worked with top management to design a new process
for implementing strategy based on three key
elements:
- Building
company-wide awareness of each department's
critical contribution to the success of the
strategic plan
- Gaining the commitment of departments and individuals to full involvement in the implementation process
- Establishing accountabilities for success
Building and Sustaining
Trust
A
global consortium of major companies in the chemical and pharmaceutical
industries wanted to improve the ability of its members to
collaborate and effectively manage conflict. Distance
between members, competing priorities, scarcity of time,
structural issues and lack of clarity over roles and
responsibilities were leading to conflict:
- Experience the concepts they want to learn, not just discuss them
- Encounter a series of challenges that encourage them to practice what they want to learn
- Reflect on their actions in ways that lead to increased competencies
Strengthening Communication
A
Fortune 100 client in the petrochemical industry was seeking
to increase the level of teamwork within and among
several facilities. The company needed improved
coordination of efforts, communications, conflict
competency, problem solving, decision-making, and
cooperation. They had tried various approaches to
"teambuilding", but with poor results.
We
designed and delivered a series of innovative
learning programs focusing employees on practical
aspects of the team process.
Ensuring
Accountability
A Fortune Global 50 banking client was seeking to ensure accountability within its financial planning division. The group was experiencing
significant conflict and a lack of shared ownership for work outcomes.
We
worked with senior managers to design and deliver
a custom, innovative, skills-based, educational
program and consulting intervention that concentrated on:
Effective
communication (emphasizing feedback)
Mutual accountabilities
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