"For any Six Sigma team leader who has struggled in managing a dysfunctional team member or surviving the ‘storming’ phase of team development, Mr. Eckes offers time-tested, pragmatic approaches that work! The two chapters on ‘preventions’ and ‘interventions’ alone are worth the price of any number of facilitation training sessions by bringing together the best ideas in one place with palpable examples. Mr. Eckes’s ‘best practice’ of summarizing key learnings at the end of each chapter makes this an easy-to-use reference tool for the already overworked Six Sigma professional."