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A
Fortune Global 50 Banking client was seeking
to ensure accountability within its financial
planning division. The group was experiencing
significant conflict and a lack of shared
ownership for work outcomes.
We
worked with senior managers to design and deliver
a custom, innovative, skills-based, educational program
and consulting intervention that concentrated on leadership, effective
communication (emphasizing feedback), and mutual
accountabilities.
When
asked what they found most beneficial about the
program, employees stated:
"We
started to develop a camaraderie that we
didn’t have before."
"The
idea that leadership can change depending on the
situation."
"Activities
related to real situations at work."
"Very
positive and enriching experience."
"It
helped each person identify areas where we need
help."
"The
progress lists allowed the group to see how we
improved and what challenges we face when we are
back at the office."
When
asked if the program related to their jobs; was helpful and useful:
"Very
similar to our job
. . . We need to work as one group."
"It
showed how uncooperative we are with one another."
"Yes.
Compromise and commitment to follow through on the plan is important
. . . Think of other potential solutions. Don’t always
make assumptions without confirming."
"Yes.
We need to relate to our group working together as a team to achieve common
goals."
"Absolutely!
It helped the group see where we can be, if we overcome some of our
obstacles."
When
asked about the overall approach; effectiveness
of consultants
and facilitators:
"Very
effective in clarifying group focus."
"Very
interesting and insightful."
"Very
thorough and entertaining
. . . Informative!
And helpful!"
"Excellent
job of keeping us in line and moving forward, and giving us objective
feedback."
"They
were observant and receptive
. . . They adapted to our difficulties and offered suggestions."
"Great
job!"
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