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A
Fortune Global 50 Banking client was seeking to ensure accountability within its
financial planning division. The group was experiencing significant
conflict and a lack of shared ownership for work outcomes.
We
worked with senior managers to design and
deliver a custom, innovative, skills-based,
educational program and consulting intervention
that concentrated on leadership, effective
communication (emphasizing feedback), and mutual
accountabilities.
When
asked what they found most beneficial about the
program, employees stated:
"We started to develop a camaraderie that we
didn’t have before."
"The idea that leadership can change depending
on the situation."
"Activities related to real situations at work."
"Very positive and enriching experience."
"It helped each person identify areas where we
need help."
"The progress lists allowed the group to see how
we improved and what challenges we face when we
are back at the office."
When
asked if the program related to their jobs; was
helpful and useful:
"Very similar to our job
. . . We need to work as one group."
"It showed how uncooperative we are with one
another."
"Yes. Compromise and commitment to follow
through on the plan is important
. . . Think of other potential solutions. Don’t always
make assumptions without confirming."
"Yes. We need to relate to our group
working together as a team to achieve common
goals."
"Absolutely!
It helped the group see where we can be, if we overcome some of our
obstacles."
When
asked about the overall approach; effectiveness
of consultants and facilitators:
"Very effective in clarifying group focus."
"Very interesting and insightful."
"Very
thorough and entertaining
. . . Informative!
And helpful!"
"Excellent job of keeping us in line and moving
forward, and giving us objective feedback."
"They were observant and receptive
. . . They adapted to our difficulties and offered suggestions."
"Great job!"
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