ThePerformanceEdge®

               e-News from kellerconsulting®

Second Edition
In This Issue:


          

 
Facts & Figures

Depression: A Growing Workplace Concern 

Depression is increasingly the reason stated by employees requesting leaves of absence, disability benefits, job changes and reasonable accommodations. There [were] nearly twice as many employees stating depression as their primary diagnosis [by physicians] for 2001 as in 1999.

Source:  Roslyn Stone, COO of Corporate Wellness Inc., a national occupational health service provider headquartered in Mount Kisco, N.Y.

Learn more about Depression and other Mood Disorders at the link below.

Education & Support Web Link:  www.ndmda.org

 
Recommended Reading

from the Books section on our Web site:

 
Six Sigma Team Dynamics:  The Elusive Key to Project Success

"For any Six Sigma team leader who has struggled in managing a dysfunctional team member or surviving the ‘storming’ phase of team development, Mr. Eckes offers time-tested, pragmatic approaches that work! The two chapters on ‘preventions’ and ‘interventions’ alone are worth the price of any number of facilitation training sessions by bringing together the best ideas in one place with palpable examples. Mr. Eckes’s ‘best practice’ of summarizing key learnings at the end of each chapter makes this an easy-to-use reference tool for the already overworked Six Sigma professional."

Debbie Neuscheler-Fritsch
Senior Vice President
JPMorgan Chase

 

Click on the book cover for more information

 

 

Emotional Intelligence

"Impressive in its scope and depth, staggering in its implications, this book gives us an entirely new way of looking at the root causes of many of the ills of our families and our society."

Jon Kabat-Zinn, PhD
Author
Wherever You Go, There You Are

 

Click on the book cover for more information

 

 

Maslow On Management

"At last! The new book by Dr. Abraham Maslow is here! This is an excellent compilation of his seminal thoughts on management and organization. It comes like a timely gift from heaven. The values and principles he taught decades ago are even more relevant today."

Stephen Covey
Author
Seven Habits of Highly Successful People

 

Click on the book cover for more information

 

 

The Balanced Score Card Step-By-Step:  Maximizing Performance and Maintaining Results

"This is the Balanced Scorecard journey, told step-by-step by one who has traveled the BSC road many times. Paul Niven is not just a sideline cheerleader for the BSC; he is someone who rolls up his sleeves and has what it takes to fine-tune BSC performance promises. A must-read for anyone considering or already on the BSC journey."

 

Catherine Stenzel,
Editor
Journal of Cost Management

 

Click on the book cover for more information

 

 

What Are The Benefits Of A Team Charter? How Does Coaching Work? | Unlocking Motivation! | Quotes

 

What Are The Benefits Of A Team Charter? 

Chartering teams establishes a performance vision and inspires teamwork principles and practices.

When new teams are launched or existing teams are retooled for new work, the Team Charter provides the platform for communication and accountability.

The Team Charter:
  • Provides rationale for a team's existence
  • Determines structure
  • Identifies needed skills and expertise
  • Explains functions
  • Clarifies roles and responsibilities
  • Identifies deliverables
  • Sets scope and boundaries
  • Establishes decision-making processes
  • Determines accountabilities
  • Plans for education and development
  • Promotes quality and ongoing improvement

Teams that commit to the team chartering process are launched with minimal confusion and less frustration.   As a team continues, the charter is its guide and gauge for success.

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How Does Coaching Work?

At some time, everyone needs help to meet a goal, overcome an obstacle or sustain an effort.  Coaching can often offer the kind of support and direction needed.  Successful coaching is the function of:

Counseling¾Developing a clear, accurate assessment of the issues and their causes; Gaining a solid understanding of the organizational and technical elements involved; Expressing honest feelings about what is happening; Changing perspectives; Accepting accountability; Achieving greater self-awareness and self-sufficiency.

MentoringGaining control of personal career development; Building a strong network of work and professional relationships; Dedication to the organization's direction; Competency in dealing with company politics; Understanding what is acceptable and unacceptable behavior.

TutoringCommitting to self-directed learning; Improving work competencies.

ConfrontingIdentifying performance problems; Understanding performance expectations; Taking on challenges; Committing to change and continuous improvement.

Positive ChangeImproving performance; Improving working relationships; Creating mutual responsibility; Developing respect; Getting desired results; Embracing change; Acquiring discipline.

Directed DialogueConversations that follow a path to the goal.

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Unlocking Motivation!

When people are motivated from the inside out they often get things done against the odds.  Intrinsic motivation is a powerful force.

Four intrinsic rewards have been identified that generate motivation:

Meaningfulness¾Having opportunities for purposeful work

Choice¾Input in selecting what you do and how you do it

Competence¾Skillfully executing tasks and achieving goals

Progress¾Delivering desired work outcome

Managers who create the opportunities for these rewards should expect to see improved performance.

 

Quotes

"Most of the change we think we see in Life/Is due to truths being in or out of favor."  Robert Frost

"Only the wisest and the stupidest of men never change."  Confucius

"Change is not made without inconvenience, even from worse to better."  Samuel Johnson

 

Contact Us

For more information about kellerconsulting®, please click here; about Graden Keller, click here.

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